Learn How To Channel Nervous Energy And To Handle Questions With This Course. Enquire Online Today To Find Out More Information On The Courses We Offer. Telephone Skills 1 of 32 Download Now Save slide Save slide Recommended Basic telephone skills Hari Nair 90.2K views • 23 slides Telephone skills Soft Skills World 13K views • 38 slides Telephone skills & etiquettes Saurabh Sawhney 95.5K views • 28 slides Telephone etiquette Poulome Nath 24.4K views • 20 slides Telephone Etiquette MMMTS
PPT Telephone Skills PowerPoint Presentation, free download ID2692456
1 Effective Telephone Skills Learning Services Staff Development Workshop 2 Aims Project a positive Learning Services image Develop effective telephone skills Enhance customer service skills 3 ObjectivesOn completion of the training you will be able to Begin and end a call with greater confidence and efficiency. Take clear and concise messages Write your message down clearly and accurately - make sure the person will be able to read your writing Write down: Who the message is for The name of the person who called Where the person was calling from The caller's telephone number - including their area code and/or extension The details of the message At the bottom of the the message. Basic telephone skills | PPT Basic telephone skills Feb 12, 2012 • 48 likes • 90,207 views Download Now Download to read offline Business Technology Hari Nair Hotelier at Hospitality Follow Recommended Formal telephone skills musfirahahmed 471 views • 18 slides Business phone etiquette Shanellea Mclaggon 1.3K views • 18 slides Download our 100% editable Telephone Skills PPT template to showcase the telephone skills required for offering good customer service and converting leads into customers.
TIPS ON TELEPHONE ETIQUETTE Etiquette, Telephone, Learning and development
Customer Service Exceptional Skills Bundle. This bundle has some great activities for introducing customer service skills to learners. It includes: \- 30 Slide Customer Service Powerpoint \- Customer Service Skills Worksheets and Activities \- Telephone etiquette Roleplay cards with message template \- Complaint resolution using the TACTICS method Files have been provided in both pdf and. TELEPHONE SKILLS.ppt Feb 25, 2023 • 0 likes • 29 views Download Now Download to read offline Business TELEPHONE SKILLS M MeriemElMountasser Follow Recommended Telephone Skills Sahil Mahajan 18.7K views • 32 slides Interview Success AmySimpson 566 views • 38 slides Interview Success Jeff Gipson 1.4K views • 38 slides Interview Success jeffgipson Greet your caller warmly, and state the purpose and scope of the call at the outset. Use open body language, whether the person on the other end can see you or not. Above all, listen actively, and make sure you are able to summarize the content of the call. References. [1] Whistleout.com. (2020). Telephone Skills With Animated PPT Telephone Skills Rating: Be the first to review this product 23 Downloads so far (2 Editable Slides) Sign Up & Download Now Add to Compare Available For Tags: Skills Similar Products Hard Skills and Soft Skills (15 Editable Slides) Listening Skills (6 Editable Slide) Conversational Skills (5 Editable Slides)
PPT Telephone Skills PowerPoint Presentation, free download ID2692456
Basic Telephone Skills 1 Effective communication/ speaking skills • Tone of voice - • FLAT & INDIFFERENT- bored, lack of interest in job, not interested in caller or conversation • ENTHUSIASTIC - interested in the conversation, likes job, wants to help caller • CARING - interested in caller, wants to help • COLD - hostile, hates job, wants to be. Advanced View Telephone Skills PPTs online, safely and virus-free! Many are downloadable. Learn new and interesting things. Get ideas for your own presentations. Share yours for free!
Telephone Skills Ppt Powerpoint Templates. This is a telephone skills ppt powerpoint templates. This is a seven stage process. The stages in this process are telephone etiquette, handling etiquette, resolving the issue, taking control, outstanding telephone skills, mirroring the customer, positive greeting, active listening.. Basic Listening Skills • Tone of Voice • Word Content • Rate of Speech. 1. Tone of Voice • Remember 85% of verbal communication happens through our tone (or our attitude). • A good listener will listen for verbal clues from the caller (i.e. a sigh might mean the customer is frustrated or tired.
Telephone Skills PowerPoint Template PPT Slides
Basic telephone skills Hari Nair • 90.2K views Business phone etiquette Shanellea Mclaggon • 1.3K views Telephone Etiquette Sanchita Singh • 5K views Telephone skills & etiquettes Saurabh Sawhney • 95.5K views Telephone Skills Answering the phone • Follow guidelines presented in the policy and procedure manual for the health care facility • Usually name and office name • Answer promptly, be courteous, calm, pleasant, and give the caller full attention • Caller should feel that their call is important
