Contact Norwegian Cruise Line services for special services or general cruise questions about your cruise vacation. Send an email or call an NCL representative for special requests at Norwegian Cruise Line. Contact Us Home > About > Contact Us En Contact Us Need Help Planning the Perfect Holiday? We're here for any questions you may have. Call us at the number below to speak with our customer care: +27 21 200 6586 or WE'LL CALL YOU Hours of Operation Mon-Fri: 8am - Midnight ET Sat-Sun: 9am - 9pm ET Contact a Specific Department Expand All Reservations
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Contact Guest Experience Thank you for taking the time to contact us! Please submit one case per reservation (not per guest) to avoid delays in processing your request. Title: First Name: * Last Name: * Address 1: * Address 2: City: * Zip Code / Postal Code * Country: * County / State: * Phone: * Email: * Verify Email: * Ship name: * Customer Service How do I access my CruisesOnly reservation? How can I get a copy of my reservation details (invoice)? How can I make payments on my reservation? What is Onboard Credit (OBC)? Are special rates available if I sailed the cruise line before? What do I need to do after booking my cruise? SeaDream Yacht Club Address: 601 Brickell Key Dr., Suite 1050, Miami, FL 33131 Phone: 800-707-4911 Email:
[email protected]. Silversea Cruises Address: 333 Ave. of the Americas, Suite 2600, Miami. Help and contact Travelling with us Get in touch, find an answer or tell us what you think - we're always here to help. Choose what your inquiry is about so we can direct you to the right team. It can answer our most frequently asked questions and has zero waiting time. Make changes, check in, add extras and get your travel documents and receipts.
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You can access your reservation via our Customer Self Service page, available at: My Cruise Reservation. To access your reservation you will need: Your 8 digit confirmation number: 136- _______ (Don't know your number? Check your confirmation email or ask a Chat Agent) Email address used when booking your reservation Guest last name on the booking Call 888-627-4477 from within the United States to contact someone on the ship. From outside the United States, dial 732-335-3280. Updated. In order to cancel your cruise, please call us 24/7 at 1-800-CRUISES | 1-800-278-4737. An automatic cancellation charge of $100 per reservation will be applied to the last credit or debit card used on the account. Our (previously collected) $24.99 processing fee is non-refundable. Refunds minus any cruise line cancellation fees will be. Already Purchased your Cruise? Log In to Access Your Reservation Easily access your cruise anytime and anywhere - conveniently from your laptop or mobile device. You'll be able to view your booking confirmation, including itinerary details, summary of charges, and remaining balance.
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Need a My NCL Account? Call us at the number below to speak with our customer care: +912271279333 or 4001200610 +852 2165 6000 WE'LL CALL YOU Hours of Operation: Monday - Friday: 7:00am - 7:00pm AEST Saturday: 9:00am - 5:30pm AEST Sunday: 9:30am - 6:00pm AEST India Sales Office Level 8 Vibgyor Tower Bandra Kurla Complex Mumbai Hong Kong Sales Office
Customer Service +47 21 956 210 4 2 33% Norway More phone numbers Norwegian Cruise Line website www.ncl.com Norwegian Cruise Line email addresses
[email protected] 100% Support NCL runs a tight ship, when it comes to customer service. But we still get complaints, notably during the pandemic when cruise credits began to expire. NCL handles most complaints well, giving priority to repeat customers. Holland only offered a 75 percent refund after a customer couldn't make a cruise because of a hurricane.
NCL will require its crew members to get a COVID19 vaccine Cruise.Blog
Norwegian Cruise Line complaints Updated on Jan 09, 2024 Norwegian Cruise Line Complaints Summary 26 Resolved 279 Unresolved Total complaints: 305 Resolved complaints: 26 (9%) Unresolved complaints: 279 (91%) Our verdict: If considering services from Norwegian Cruise Line with a critical resolution rate, extra caution is advised. Step 1: Gather Information The first step in filing a complaint with Norwegian Cruise Line is to gather all the necessary information related to your issue. This information will help you provide clear and concise details when you communicate your complaint to the cruise line. Here are some key pieces of information you should gather:
